Shipping and Returns Policy

Last updated: January 31, 2026

This Shipping and Returns Policy applies to purchases made through Enjoy The Ride Company and forms part of our Terms of Service.

If you have questions, contact us at enjoytheridecompany@gmail.com

Shipping Policy
We currently ship within Canada only.

Processing Times
Orders are typically processed within 1 to 3 business days, excluding weekends and holidays. During peak periods or launches, processing times may be slightly longer.

Shipping Rates and Delivery Estimates
Shipping rates and estimated delivery timelines are shown at checkout. Delivery timelines are estimates and may vary due to carrier delays, weather, or service disruptions.

Tracking
If tracking is available for your shipping option, you will receive tracking information by email once your order ships.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, the customer is responsible for any additional shipping costs to resend the package.

Lost, Missing, or Marked-Delivered Packages
If your tracking shows delivered but you did not receive your package, contact the carrier first, then email us, and we will do our best to assist with the claim process. We are not responsible for theft after delivery, but we will provide carrier documentation where possible.

Shipping Damage
If your order arrives damaged, please email us within 48 hours of delivery with:

• Your order number
• Clear photos of the damage
• Photos of the shipping box and packaging materials

We may request that you keep the original packaging to support a carrier claim.

Returns and Exchanges Policy
We accept returns or exchanges for clothing and accessories within 14 days of delivery if the item is:

• Unworn, unwashed, and unused
• In original condition
• With original tags attached and original packaging included where applicable
• Free of scents, stains, makeup, deodorant marks, pet hair, or other signs of wear

If an item does not meet these conditions, it will not be eligible for return or exchange.

Exchanges for Fit
If something does not fit, we are happy to offer an exchange within 14 days of delivery, subject to stock availability.

If the requested exchange item is unavailable, we can offer store credit or a refund (if eligible), whichever you prefer.

Final Sale Items and Discounted Items
Final sale items and discounted items are not eligible for returns, exchanges, or refunds.

If an item is marked Final Sale, or purchased during a sale or with a discount, it is considered final sale unless required by law or covered under the defect or shipping damage provisions in this policy.

Not Eligible After Extended Time or Wear
After 14 days, clothing and accessories are not eligible for returns or exchanges.

After 30 days, items are not eligible for return, exchange, or any claim for any reason except where required by law.

Factory Defects for Clothing and Accessories
Factory defects are covered.

If you believe your clothing or accessory item has a factory defect, contact us as soon as possible and no later than 30 days from delivery with:

• Your order number
• A description of the issue
• Clear photos of the defect

If approved, we will offer a replacement where available, or a refund or store credit at our discretion.

Wear and tear, damage caused by improper care, and accidental damage are not considered factory defects.

Boards Policy
All boards are final sale.

Exceptions
Boards are only eligible for a resolution in the following cases:

• Factory defects, reported within 48 hours of delivery
• Shipping damage, reported within 48 hours of delivery

To request a board claim, email us within 48 hours with:

• Your order number
• Clear photos of the issue
• Photos of the shipping box and packaging materials

What is Not Covered
The following are not eligible for return, exchange, refund, or credit:

• Normal wear and tear
• Pressure dents, scuffs, scratches, or cosmetic wear from use
• Damage from riding, handling, storage, heat, water, impact, or misuse
• “Used once” boards or boards that have been ridden

If Shipping Damage is Confirmed
If a board is damaged during delivery and the claim is approved, we will provide an appropriate resolution, which may include:

• Repair
• Replacement if available
• Store credit
• Refund

The resolution method will depend on the nature of the damage and the availability of inventory.

Gift Cards
Gift cards are non-refundable and cannot be returned or exchanged for cash, except where required by law.

How to Start a Return, Exchange, or Claim
Email enjoytheridecompany@gmail.com with:

• Your order number
• The item(s)
• The reason for return, exchange, or claim
• Photos if applicable

We will provide the next steps, including return instructions, if approved. Do not send items back without authorization.

Return Shipping Costs
Unless the return is due to our error or an approved defect claim, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Refunds
If your return is approved and received, we will inspect it and notify you of the approval status. Approved refunds are issued to the original payment method. Processing times vary by payment provider.